Coupled having a consumer-helpful interface, these capabilities assist consumers reveal the designs hidden of their knowledge and determine vital mission intelligence.
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Focused Elasticsearch skilled support Elasticsearch support when and where you need to have it Just like our other offerings, if you'll want to handle your Elasticsearch cluster on your own, we can however supply the 24x7x365 qualified support accessible inside our managed providing.
Involve the deployment ID that you want help with, particularly when you might have quite a few deployments. You can find the deployment ID over the overview web site in your cluster from the Elastic Cloud Console.
For anyone who is on an Elasticsearch Support Conventional membership therefore you are interested in moving to Gold or Platinum support, be sure to Make contact with us. We also endorse which you read through our best practices guideline for receiving the most out of the support expertise:
We can provide support whether your ecosystem is on-prem or while in the cloud. Make contact with our group to discuss your particular infrastructure and specifications, which include SLAs and security desires.
When you've got any complex queries that aren't for our Support workforce, hop on our Elastic Neighborhood boards and acquire responses in the gurus while in the community, together with people today from Elastic.
For consumers without the need of an Energetic membership, take a look at the Elastic Neighborhood message boards and get solutions within the specialists while in the Neighborhood, together with men and women from Elastic.
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When you are a fresh buyer who just signed up for Elasticsearch Services, it may take a few several hours for the Support Portal use of be arrange. When you've got issues, get to out to us at [email protected].
These subscription ranges deliver certain response occasions for support problems, greater support protection several hours, and support contacts at Elastic. What's more, it contains support for the way-to and advancement questions. The precise support coverage will depend on your subscription amount.
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To find out more, Examine High quality Support Products and services Policy. Should you be on an ordinary subscription, and you also have an interest in upgrading your support degree, you should contact us. We also endorse that you simply study our greatest tactics manual for obtaining the most out of your respective support experience:
Some individuals promote support then don’t stroll the walk. To be a pure open resource corporation, we can only differentiate on selling price and support, and we treatment deeply about protecting good support and fixing our prospects’ troubles promptly.
Get hold of us in addition to a member of our team will attain out to you personally in just minutes We’ll quickly help you get a contract in place so we can get to operate resolving your Elasticsearch challenges and Get the environment operational as quick as you possibly can.
Just open a situation to let us know the identify and e mail tackle you would like to get additional. When opening a situation, there are a few things you can perform to receive support more quickly: