Elasticsearch, Logstash, and Kibana take pleasure in the benefit of getting vibrant and handy communities. You may have our assurance of significant-good quality support and single supply of real truth as an Elasticsearch Service purchaser, but the Elastic Local community can even be a useful source for you personally when you want it.
If you're in no cost demo, you are also eligible to find the Elasticsearch Services Conventional amount support for so long as the demo is Lively.
The principle aim of support is to be sure your deployment exhibits a eco-friendly status and is accessible. There isn't a confirmed Original or ongoing reaction time, but we do try to have interaction on each individual issue in three organization times.
From the Elasticsearch Support Console: Go to the Support page or decide on the support icon, that looks like a existence preserver, on any page during the console. Get hold of us by email: [email protected]
Get in contact Why Instaclustr Unmatched expertise Our support workforce has extensive knowledge of Elasticsearch’s technical information and operational nuances. Our managed company pedigree and broad consumer foundation makes certain that we provide the practical experience to fit any shopper natural environment. It’s what we do every day On a daily basis, we deliver mission vital, significant overall performance, and often-on facts remedies for our prospects. Our enterprise is centered on the operational performance of Elasticsearch and complementary open supply info layer technologies. Devoted group Elasticsearch support crew is designed up of devoted engineers and Elasticsearch industry experts with extensive operational expertise. We have now a chance to enable keep your clusters operating efficiently and effectively less than many conditions and use cases Unmatched expertise Our support team has extensive understanding of Elasticsearch’s complex details and operational nuances.
If you are on an Elasticsearch Company Regular subscription so you have an interest in relocating to Gold or Platinum support, you should Call us. We also endorse that you browse our greatest techniques tutorial for getting the most out of one's support knowledge:
We can provide support regardless of whether your surroundings is on-prem or inside the cloud. Get in touch with our group to debate your particular infrastructure and necessities, which include SLAs and protection requires.
Should you have any specialized thoughts that are not for our Support group, hop on our Elastic Neighborhood boards and acquire solutions from the authorities from the Neighborhood, together with folks from Elastic.
For users with no an Lively subscription, take a look at the Elastic community boards and acquire solutions in the authorities from the Group, which includes people from Elastic.
If you simply signed up for any trial, you do not get access to the Support Portal until you subscribe. As an alternative, you may ask for help using the other techniques specific During this doc.
At that point, Microsoft Advertising will use your entire IP tackle and consumer-agent string to make sure that it can effectively method the advertisement click and charge the advertiser.
In search of unexpected emergency Elasticsearch support? Have you been owning operational troubles with all your self-managed Elasticsearch cluster in manufacturing ecosystem?
By electronic mail: [email protected]. Should you Speak to us by e mail, you should use the e-mail tackle you registered with, making sure that we may help you far more quickly. When you are employing a distribution listing as your registered e-mail, You may also sign up a 2nd e mail handle with us.
These subscription ranges deliver certain reaction periods for support troubles, far better support coverage several hours, and support contacts at Elastic. Additionally, it contains support for a way-to and enhancement queries. The exact support coverage relies on your membership stage.
Elasticsearch, Logstash, and Kibana delight in the advantage of having lively and useful communities. You have our assurance of Elasticsearch support large-excellent support and one source of truth being an Elastic Cloud user, but the Elastic Local community can even be a helpful useful resource for you personally everytime you want it.
Support is furnished by e-mail or through the Elastic Support Portal. The primary aim of support is to ensure your Elasticsearch Service deployment demonstrates a green status and is offered. There is no assured initial or ongoing reaction time, but we do try to engage on every difficulty inside of a few small business times.
To learn more, Look at High quality Support Solutions Policy. In case you are on a normal membership, and also you have an interest in upgrading your support amount, be sure to Make contact with us. We also advise that you choose to read through our greatest tactics manual for obtaining the most out within your support experience:
Lots of people sell support and then don’t walk the walk. As being a pure open source organization, we could only differentiate on selling price and support, and we treatment deeply about preserving very good support and fixing our buyers’ challenges immediately.
Being an Elasticsearch Assistance client, you are going to get an e mail with Guidance how you can log in to your Support Portal, where you can monitor the two existing and archived circumstances.
Just open a case to let's know the identify and electronic mail tackle you would like to generally be included. When opening a case, There are many stuff you can do to have aid more quickly: