Coupled that has a user-helpful interface, these capabilities help clients reveal the patterns concealed inside their information and detect important mission intelligence.
For anyone who is in cost-free trial, you may also be eligible to get the Elasticsearch Services Standard degree support for as long as the demo is Energetic.
The primary emphasis of support is to be sure your deployment displays a green position and is on the market. There is absolutely no guaranteed initial or ongoing response time, but we do try to interact on every single concern inside of three business days.
Within the Elasticsearch Service Console: Visit the Support web page or find the support icon, that looks just like a lifestyle preserver, on any web page inside the console. Contact us by e mail: [email protected]
Incorporate the deployment ID that you would like help with, especially if you have many deployments. You could find the deployment ID to the overview site in your cluster from the Elastic Cloud Console.
When you are on an Elasticsearch Support Common membership therefore you are interested in going to Gold or Platinum support, please Get in touch with us. We also propose which you go through our best techniques guidebook for getting the most out of your respective support knowledge:
We can provide support whether or not your environment is on-prem or in the cloud. Speak to our team to discuss your precise infrastructure and requirements, such as SLAs and protection needs.
In case you have any specialized questions that are not for our Support team, hop on our Elastic Neighborhood message boards and have answers from the industry experts during the community, which include people from Elastic.
For consumers without the need of an Energetic subscription, check out the Elastic community message boards and acquire answers from your industry experts from the community, including persons from Elastic.
If you simply signed up for a trial, you don't get access to the Support Portal right up until you subscribe. Instead, you are able to request aid using the other techniques in depth During this document.
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Looking for emergency Elasticsearch support? Have you been having operational troubles using your self-managed Elasticsearch cluster in generation natural environment?
In case you are a fresh consumer who just signed up for Elasticsearch Company, it normally takes a handful of several hours in your Support Portal use of be put in place. In case you have inquiries, achieve out to us at [email protected].
These membership amounts offer guaranteed reaction moments for support problems, superior support protection hours, and support contacts at Elastic. Furthermore, it incorporates support for the way-to and improvement questions. The precise support protection is determined by your subscription amount.
Elasticsearch, Logstash, and Kibana enjoy the advantage of getting vivid and beneficial communities. You have our assurance of significant-high quality support and one source of truth of the matter as an Elastic Cloud user, though the Elastic Neighborhood can also be a valuable resource in your case whenever you need to have it.
With the release of the new Support Portal, even if you have an current account, you might be prompted to update Elasticsearch support your password.
To find out more, check Top quality Support Products and services Policy. In case you are on a Standard subscription, therefore you are interested in upgrading your support degree, be sure to Get in touch with us. We also advocate that you choose to study our greatest tactics guide for obtaining the most out of your respective support experience:
A number of people offer support after which you can don’t walk the walk. Like a pure open supply corporation, we can easily only differentiate on price tag and support, and we care deeply about keeping fantastic support and resolving our prospects’ problems rapidly.
Make contact with us plus a member of our staff will access out to you personally in just minutes We’ll quickly assist you to obtain a contract in place so we may get to work resolving your Elasticsearch troubles and Get the natural environment operational as speedy as feasible.
Just open a situation to let us know the name and electronic mail handle you prefer to to generally be included. When opening a scenario, There are many stuff you can do to acquire assistance a lot quicker: