Coupled which has a consumer-friendly interface, these capabilities enable consumers reveal the patterns hidden of their data and detect vital mission intelligence.
For anyone who is in free of charge demo, you will also be eligible to have the Elasticsearch Services Typical level support for so long as the trial is Lively.
The principle emphasis of support is to make sure your deployment exhibits a eco-friendly position and is obtainable. There is absolutely no guaranteed Preliminary or ongoing reaction time, but we do strive to interact on each individual situation inside a few enterprise times.
With the Elasticsearch Company Console: Visit the Support web page or decide on the support icon, that appears just like a lifetime preserver, on any web site in the console. Contact us by e-mail: [email protected]
Include the deployment ID that you want help with, especially if you've got several deployments. You could find the deployment ID on the overview website page to your cluster in the Elastic Cloud Console.
In case you are on an Elasticsearch Support Normal membership so you are interested in moving to Gold or Platinum support, please contact us. We also endorse that you choose to browse our greatest procedures information for getting the most out within your support expertise:
We can offer support regardless of whether your surroundings is on-prem or inside the cloud. Make contact with our team to debate your distinct infrastructure and needs, which include SLAs and security requirements.
In case you have any technical questions that aren't for our Support team, hop on our Elastic Group community forums and have answers within the professionals during the Neighborhood, together with folks from Elastic.
If you Speak to us by electronic mail, please use the email handle which you registered with, to ensure that we may help you extra rapidly.
Explain the problem. Consist of any pertinent facts, together with error messages you encountered, dates and occasions when the trouble occurred, or the rest you think may very well be Elasticsearch support handy.
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On the lookout for emergency Elasticsearch support? Are you currently possessing operational concerns along with your self-managed Elasticsearch cluster in manufacturing surroundings?
For anyone who is a different client who just signed up for Elasticsearch Support, it may take a couple of hours for the Support Portal access to be arrange. When you've got issues, get to out to us at [email protected].
These subscription concentrations provide assured response times for support challenges, greater support coverage several hours, and support contacts at Elastic. In addition, it consists of support for a way-to and growth queries. The precise support coverage will depend on your subscription amount.
Elasticsearch, Logstash, and Kibana appreciate the good thing about having lively and beneficial communities. You have our assurance of substantial-high quality support and single supply of truth as an Elastic Cloud person, although the Elastic community can even be a helpful useful resource for you whenever you need to have it.
With the discharge of the new Support Portal, even if you have an present account, you may be prompted to update your password.
To find out more, Check out Premium Support Providers Policy. If you are on a typical membership, and also you are interested in upgrading your support stage, you should Get in touch with us. We also advocate that you study our best techniques guide for getting the most out of the support practical experience:
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Make contact with us as well as a member of our crew will get to out for you within just minutes We’ll immediately assist you get a contract set up so we might get to operate resolving your Elasticsearch difficulties and Obtain your natural environment operational as quickly as you possibly can.
Just open a circumstance to let us know the identify and electronic mail handle you want to to generally be added. When opening a situation, Here are a few things you can do to obtain aid quicker: